TOUR GUIDE
West Fork Whiskey is a growing company with big goals that depend on great people like you. We’re inviting you to join and grow with us as we create great whiskey and great experiences for all our guests. Our team will be the first impression to the products, services, and amenities that WFW has to offer. As the main point of contact, a successful candidate will be friendly, presentable, and have fantastic people skills with a passion for hospitality. Your main objective is to make every person who enters our Westfield location feel like they are valued and welcomed. You will be working closely with the Retail, Programing, and Events team members to feed our West Fork Culture.
Job Title: Tour and Tastings Guide
Compensation: $15 per hour based on experience + plus incentive program
Availability: Full time and Part time positions are available
Department: Welcome, Retail and Tourism team
Reports To: Program Manager
FLSA Status: Exempt 10-30 hours per week
Location: 10 E. 191st Street, Westfield, IN
Benefits: Employee Discounts
Education and/or Experience: Tour and Tastings Guide
• 1-2 years of proven experience in a similar role
• Good understanding of hospitality, booking, and retail sales
• Basic computer and phone skills
• ATC Indiana License
The following responsibilities describe the critical performance areas for your position:
• Greet guests and provide outstanding customer service.
• Answer all guest questions and assist with wayfinding.
• Knowledgeable about our whiskey products, The Mash House and The Stave menu and Event Center offerings, retail and merchandise, tours, and programming.
• Be up-to-date on the tour, tasting, and programming schedules
• Be well-versed in all tour and tasting scripts
• Maintain a vast knowledge of whiskey, bourbon
• Add unique flare to each tour and tasting experience
• Help design memorable experiences around our product line like pairings, interactive elements, educational components, and more
• Study our product line and tasting notes
• Answer and transfer phone calls to the appropriate parties
• Give directions to all production and processing deliveries
• Be presentable and prompt
•Keep the Welcome Desk, Retail space, tasting bar, and room tidy, well-stocked, and clean.
PHYSICAL DEMANDS OF WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with various ability levels, if disclosed prior to signing this document.
Physical demands: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up retail merchandise. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.